This
page lists some questions or problems that our users often encounter
when using our Windows products.
If your problem is not
listed here, please email us at
or
submit your question via our Tech Support Form. If you think
your problem and solution should be listed in this page so other users
can benefit from it, please also feel free to email us at
DTI Keeper
When I
select a saved icon position setting, the Restore Icon Positions button
is disabled for all saved settings. I can double click on the saved
setting and it restores successfully, and after doing that the Restore
Icon Positions button is now enabled. So there seems to be a problem
with enabling it in the first place.
So far this issue has something to do with using dual
monitors and switching back and forth between them. We are still
investigating this issue. In the meantime, if you are experiencing this
problem, simply double-click on the settings name to restore the
setting regardless of the state of the button. After doing that the
Restore Icon Positions button will be enabled correctly.
WindowEase
The quick
launch command for Windows Explorer does not work via either the
context menu or the hot keys.
This behavior may happen on Windows 2000 machines with
Service Pack 1 or later installed. Somehow the location of the
Explorer.exe file gets relocated from WinNT/System32 to WinNT folder
after applying the service pack. Simply make a shortcut of Exploere.exe
in the WinNT/System32 folder will fix the problem. The automatic
detection of the file's correct location will be added to the next
update.
