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This page lists some questions or problems that our users often encounter when using our Mac OS X products. If your problem is not listed here, please email us at or submit your question via our Tech Support Form. If you think your problem and solution should be listed in this page so other users can benefit from it, please also feel free to email us at

 

 

AnotherMenu

  1. I can't perform any operation or browse a folder when I open the Preferences window.

    When AnotherMenu's preferences window is open, the program menu switches to the “Preferences Mode.” Once you have changed your references and close the window, the program menu switches to the normal mode.

  2. The Preferences window is covered by other windows, and I can't access it.

    AnotherMenu does not have a normal interface like other applications do, the preferences window may be covered if you switch to another application while AnotherMenu's preferences window is open. Clicking anywhere in the preferences window will bring it to the front. If the preferences window is completely covered, select “Bring Window to Front” item from AnotherMenu's program menu.

  3. I can't seem to select the calendar in the “Date and Time” menu item.

    The menu item that displays the calendar is not selectable because its purpose is just for displaying the calendar.

  4. AnotherMenu's memory usage jumps high sometimes.

    The initial application memory AnotherMenu needs is around 12MB. The used memory may grow as you use the functionality, and the memory used may grow as much as 30MB or more. This is normal since AnotherMenu creates lots of menu objects, the memory usage gets higher especially if you turn on the icon display option or navigate through deep layers of sub folders. The extra memory used will be released by the system at later time, or when AnotherMenu is idling. If you are concerned about the memory size, you may turn off the icon display option or enable only the menu functions you really need. By doing so, AnotherMenu uses less memory and produces faster performance.

  5. The “Ink” preference pane never shows up in “System Preferences” app, why is that preferences pane listed in AnotherMenu's “System Preferences” menu item?

    AnotherMenu can not detect which individual preference pane is loaded or not, therefore all of the preferences panes found on your system will be listed. When you select a preference pane that is not loaded, the System Preferences app opens with the first preference pane.

  6. Why does the cursor change shape when I hit the space key during the screen capture session?

    When “Screen Capture” is engaged in either Selection or Window mode, you can toggle between Selection or Window mode back and forth with the space key.

  7. Why can't I command + drag AnotherMenu's icon to rearrange its order on the menu bar?

    AnotherMenu is not a menu extra, it is written by using public API and classes provided by Apple. The methods we use lack a number of the features of real menu extras - like being able to drag them around in the menu bar to change the order while holding down the command key. There are many shareware and freeware out there using this private API that Apple does not support for 3rd party access. The method those developers use is not officially supported by Apple and is not guaranteed to work in future versions of the OS X because Apple may remove this private API at any time. Due the future compatibility issues and Apple's development guidelines, we elected to use the public API and classes to implement this software.

  8. I have been evaluating AnotherMenu for more than 30 days, but now only one system level function menu item appears in the main menu.

    AnotherMenu will keep working if you continue using it after 30 days of evaluation period without the registration, however only the first system level function and the first custom item are enabled.

 

 

ClickCopy X

  1. I have been copying and pasting lots of files using ClickCopy X's own Copy and Paste commands, and my Finder's responsiveness seems to slow down.

    When you use ClickCopy X's internal copy buffer and lots of file objects have been copied, and if you notice the Finder's contextual menu has been popped up slower than before, you can clear out the memory ClickCopy X uses by selecting ClickCopy X contextual menu's “Clear” command.

  2. When I enable “Use objects from Finder's clipboard” option, the time it takes to display Finder's contextual menu seems to be longer.

    This is because ClickCopy X needs to access Finder's clipboard and extract file object information everytime a contextual menu is being invoked.

  3. The “Move” and “Move Into” commands do not list in the contextual menu sometimes, even thought I enable them in the preferences.

    The “Move” and “Move Into’ operations only work for file objects within the same volume (drive/disk). The “Direct Move Into” command will always be avaialble once you enable the option, however an error beep will occur if you try to move a file object to a different volume.

  4. When I enable “Use objects from Finder's clipboard” option, the time it takes to display Finder's contextual menu seems to be longer.

    This is because ClickCopy X needs to access Finder's clipboard and extract file object information everytime a contextual menu is being invoked.

  5. I got the “No Write Permission” when I bring up ClickCopy X's contextual menu.

    It means either you really don't have permission to “write” data to the folder or the contextual menu is not initiated correctly when you control + click a folder. If later one is the case, control + click the folder again should correct the issue.

  6. I copy bunch of files across several sub-folders in a folder “xxx”, then I try to paste one of the files “into” one of the folders in “xxx”. In the case, the “Move Into” command is not available.

    You can't “move into” a folder which the folder is one of the objects that you have copied..

  7. When I select “Settings…” menu item from the contextual menu, I got an error saying the application cannot be found.

    By default the “ClickCopy X” application is located in “DragonOne” folder in your system's “Applications” folder. You may move the app to other locations but ClickCopy X's “Settings...” menu command will not recognize the new app location.

 

 

 

 
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